Public Service: Officials Drilled On Service Improvements

A three-day workshop on the delivery of quality services to users opened in Yaounde yesterday August 16, 2016.

 

Over the years, the reception given to users of public services in Cameroon has not been the best. Some of the major ills that affect the Public Service in Cameroon have to do with receiving users, giving out the right information, the absence of a chart of public services and payment for services supposed to be free, among others. 

It is in this light that a three-day workshop on the techniques of welcoming users and delivering quality services opened in Yaounde yesterday, August 16, 2016. The workshop is organised by the Ministry of Public Service and Administrative Reforms and the United Nations Development Fund. Speaking at the opening, the Technical Adviser to the Support Programme for the Improvement of Services Rendered to Users of Public Services in the United Nations Development Fund, PAAQSU, Nkott Jean Paul, said the selected pilot services had the duty to prompt necessary measures to improve the quality of Public Service in Cameroon. 

PAAQSU is strengthening the capacities of five pilot services identified in 2005 as experimentation sites of already existing norms. These include the Sub-directorate for Mail and Liaison in the Ministry of Public Service and Administrative Reforms, the Consular Service of the Ministry of External Relations, the Centre for the Creation of Enterprises in the Ministry of Small and Medium-size Enterprises, Ngoa-Ekelle, Yaounde Treasury of the Ministry of Finance and the Yaounde Emergency Centre of the Ministry of Public Health.

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