For two days, officers upgraded skills on laser beam, ethics and welcoming visitors at the Douala International Airport.
Though Cameroon is already witnessing an increase in the number of flights due to its cultural, tourist and economic potentials, it will soon receive even more visitors during the upcoming female and male African Nations Cup tournaments in November 2016 and January 2019 respectively. It is for this reason that the Directorate General of Customs organised a workshop to upgrade the skills of frontline officers on aspects that will give Cameroon visibility and a good image.
For visitors to have the zeal to revisit the country, workshop facilitator, Peter Ngu Tayong, said customs officers should implement laser beam services that are faster and commonly used in airports. Welcoming, leadership skills, team spirit, comprehensive communication, negotiations and customs services, are some of the aspects frontline staff will implement when visitors start trouping in.
“Since the first impression matters, customs officers are the first Cameroonians visitors will meet and we have to make sure that they feel the warmth and love that Cameroon offers,” Enang Epie Denis Nora, Assistant Customs Controller, said. Another participant, Mimbam Brice Hermann, noted that good smiles and politeness were enough to charm visitors.